Employer Services

In today's competitive business environment, frivolous workers compensation claims, employee theft, shoplifting and poor employee performance can seriously hinder your companies reputation, and bottom line. Employers must be proactive in handling these matters. DLI can arm your company with professional private investigative services.

Employee Theft
Employee theft can make an otherwise profitable business -- unprofitable. An employee theft investigation can lesson or eliminate altogether the amount of theft a company may be experiencing.

A typical investigation starts with the investigator thoroughly examining the existing condition of the business. First, we listen to the problems that you are experiencing. Often the greatest quantity of information comes from the home office. Second, we inspect the place of business, on-site. A thorough examination of the physical security of the workplace reveals the possible paths that merchandise and money can take to exit the premises. Once this initial examination is over, we propose a course of action to counter the problem. Often, we must insert someone inside of the place of business (as a customer or employee) to identify the parties involved. Every effort is made to record illegal activity on videotape. In the event that quarter are too close for even our most secretive equipment, our investigators are trained to give the report in a narrative form that is completely admissible as evidence.
 

"Let DLI put the pieces of the puzzle together for your business.  Knowledge is the key that arms employers with the resources to take control of their business."

Mystery Shopper
Mystery Shopper is an objective look at your operation through the eyes of a customer. Our employees enter your business as ordinary customers, make purchases and provide you with a detailed evaluation of the experience. Videotaped documentation of the mystery shopping experience is also available. Videotaped documentation helps employers view the condition or general appearance of their business as well as see employee in action. The report includes:
 

Customer Services and how the Customer is treated
Product Knowledge of your employees
Cleanliness and General Appearance of your business
Employee Integrity
Product Quality
Telephone Sales and Customer Service Techniques
Underage buys
Giving merchandise or product away by employee
 

Our report and shop is tailored to your Needs & Goals. We provide you with a written report in a timely manner, while the subject is still fresh and can be handled before it becomes a major problem.

Consider the following points:

Majority of unhappy customers will not complain to management
But will tell an average of 10 other people of their bad experience
It cost much more to find a new customer then to keep an existing one
Word of mouth advertising is the best kind!
On average, one third of your employees will steal if given the chance
Internal loss accounts for an average of 60% of shrinkage
Do YOU KNOW what happens when you leave the business?

Background Checks

Detecting resume fraud, criminal convictions and past terminations before job candidates and vendors are hired is critical. Otherwise, your entire operation may be at risk.

The cost of hiring and training an employee to function in today's job market often required that you KNOW upfront information about that employee that he may or may not be willing to share with you. It is often essential to verify information contained on the Employment Application and this a job that we can handle for you. DLI arms employers with the objective facts about applicants which allows employers to make informed decisions.

Shoplifting Prevention & Awareness
Shoplifting is a big problem for retail businesses. It accounts for over a third of total shrinkage. DLI offers retailers the key to fighting shoplifting. DLI arms your employees with the knowledge of spotting and handing shoplifters.
First, DLI works with retailers on on shoplifting prevention and procedures for handling shoplifter. DLI will review your store layout and security systems. Second, DLI will train your employee on how to spot a shoplifter, what items are most likely to be stolen, shoplifting techniques used by shoplifters and employee dos and don'ts when dealing with shoplifters.

DLI provides businesses with a detailed report setting out areas that need to be addressed in shoplift prevention and how to address them.